Support

Need help with TrainerOS? We're here for you. The fastest way to reach us is by email:

support@traineros.fit

We aim to respond to all support requests within 1–2 business days.

To help us resolve your issue quickly, please include:

• The email address associated with your account
• A description of the issue and what you expected to happen
• Screenshots, if applicable
• The device and app version you're using (found in Settings)

For questions about your subscription, billing, or account deletion, contact us at the email above and we'll take care of it.

If you're a client working with a coach on TrainerOS, your coach is your first point of contact for questions about your training program, check-ins, or membership. For technical issues with the app itself, reach out to us directly.